:root{font-family:Inter,Segoe UI,system-ui,sans-serif;color:#203c4a;background:#f4f7f8;font-size:15px;--teal:#077c73;--line:#dfe8e9}*{box-sizing:border-box}body{margin:0}header{height:78px;background:#fff;display:grid;grid-template-columns:1fr auto 1fr;align-items:center;padding:0 30px;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}.wordmark{grid-column:2;grid-row:1;font-size:25px;font-weight:850;letter-spacing:4px;text-decoration:none;color:#153c46}.brand{grid-column:3;grid-row:1;justify-self:end;font-size:12px;letter-spacing:1px;color:var(--teal)}.brand img{display:block;max-width:130px;max-height:52px;object-fit:contain}button,.button-link{cursor:pointer;background:var(--teal);color:white;border:1px solid transparent;border-radius:9px;padding:12px 18px;font:inherit;font-weight:600;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:14px}button:hover,.button-link:hover{background:#05665f}button:disabled{opacity:.5;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #d4a744;outline-offset:3px}.icon{justify-self:start;grid-column:1;grid-row:1;background:#edf6f3;color:var(--teal);font-size:21px;padding:6px 12px}.secondary{background:white;border:1px solid #cad9da;color:#31545b}.secondary:hover{background:#edf5f4}.link-button{background:none;color:var(--teal);padding:10px 0;text-align:left;font-size:14px;justify-content:flex-start}.link-button:hover{background:none;color:#044c47}aside{position:fixed;top:78px;bottom:0;left:0;width:238px;background:#fff;border-right:1px solid var(--line);padding:28px 18px;z-index:4;overflow-y:auto}.nav-caption{font-size:10px;font-weight:750;letter-spacing:1.5px;color:#8a9b9e;margin:0 12px 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10px}.badge.open,.badge.reopened{background:#e6f5ee;color:#258363}.badge.awaiting_approval{background:#fff2da;color:#a5791d}.badge.completed{background:#e9edf4;color:#6c7a94}.badge.in_progress{background:#e6f0fa;color:#3271a5}.meta{display:flex;gap:20px;flex-wrap:wrap;color:#75888e;font-size:12px;line-height:1.6}.ticket .link-button{padding-bottom:0}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:12px}.page-top .actions{flex-shrink:0}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.wide{grid-column:1/-1}label{display:flex;flex-direction:column;gap:9px;color:#46626a;font-size:13px;font-weight:600;min-width:0}input,textarea,select{width:100%;padding:12px 13px;border:1px solid #cad8db;border-radius:8px;background:#fff;color:#29454e;font:inherit;min-width:0}input[type=checkbox]{width:20px;height:20px;accent-color:var(--teal)}input[type=file]{font-size:12px}textarea{min-height:150px;resize:vertical;line-height:1.6}input:disabled{background:#f2f5f5}input[placeholder]{margin-bottom:18px}.login-card{max-width:480px;margin:60px auto;background:#fff;padding:42px;border:1px solid var(--line);border-radius:18px;box-shadow:0 12px 50px #19304708}.login-card h1{font-size:31px;margin:20px 0}.login-card form{display:grid;gap:20px;margin:30px 0 14px}.login-card form button{padding:14px;justify-content:space-between}.login-card .panel{padding:0;border:0}.empty{text-align:center;padding:48px;color:#7a8e93}.preserve{white-space:pre-wrap;line-height:1.7;overflow-wrap:anywhere}.visit{border-top:1px solid var(--line);padding:12px 0}.file-link{display:block;color:var(--teal);padding:8px 0;overflow-wrap:anywhere}.history-line{border-left:2px solid #dceae5;padding:5px 20px;margin:0 0 16px}.history-line p{font-size:14px}.item-editor{display:grid;gap:14px}.item-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;border:1px solid var(--line);border-radius:10px;padding:16px;background:#fafcfc}.list-line{padding:12px 0;border-bottom:1px solid var(--line)}pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px}#message{position:sticky;bottom:18px;z-index:6;background:#203f49;color:white;border-radius:10px;padding:16px 22px;box-shadow:0 6px 30px #19304726;line-height:1.5}#message:empty{display:none}footer{padding:24px 36px;font-size:11px;color:#8a9b9f;border-top:1px solid var(--line);display:flex;justify-content:space-between}.authenticated footer{margin-left:238px}[hidden]{display:none!important}@media(max-width:1100px){.metrics{gap:10px}.metric{padding:18px}.page-top{align-items:flex-start;flex-direction:column}.form-grid{gap:16px}}@media(max-width:949px){.authenticated main{margin-left:auto}.authenticated footer{margin-left:0}aside{box-shadow:5px 0 30px #19304720}.metrics{grid-template-columns:repeat(2,1fr)}main{padding:0 22px;margin-top:28px}}@media(max-width:600px){header{padding:0 16px;height:68px}.brand{font-size:9px}.brand img{max-width:90px;max-height:40px}aside{top:68px}main{padding:0 16px}.login-card{padding:28px;margin:20px auto}.login-card h1{font-size:27px}.panel,.ticket{padding:20px}.form-grid,.item-row{grid-template-columns:1fr}.wide{grid-column:1}.meta{gap:8px 16px}.metrics{gap:10px;margin-bottom:26px}.metric{padding:18px}.metric strong{font-size:30px}.metric span{font-size:11px}.ticket-top{align-items:flex-start}.page-top{gap:12px}.actions button{font-size:12px}footer{padding:20px 16px;gap:20px}footer span{display:none}h1{font-size:27px}#message{font-size:13px}}

.dashboard-filter{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px 22px;margin-bottom:20px}.dashboard-filter label{max-width:440px}

.chart-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.chart-panel{margin:0;min-width:0}.chart-panel .section-title{margin:0 0 10px}.chart-panel h2{margin:0}.chart-total{font-size:11px;white-space:nowrap;color:#6f858a;background:#eff5f4;padding:6px 9px;border-radius:20px}.chart-description{margin:0 0 24px;font-size:12px}.chart-list{list-style:none;padding:0;margin:0;display:grid;gap:19px;min-width:0}.chart-row-title{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;font-size:13px;margin-bottom:7px}.chart-row-title>span{overflow-wrap:anywhere;min-width:0}.chart-row-title strong{white-space:nowrap;font-size:12px;font-weight:650;color:#46666c}.chart-row-title svg{margin-right:8px;vertical-align:middle}.chart-bar{display:block;width:100%;height:10px}.chart-donut-layout{display:flex;align-items:center;gap:24px}.chart-donut{width:170px;max-width:45%;flex-shrink:0}.chart-donut-layout .chart-list{flex:1}.chart-donut-count{font-size:29px;font-weight:700;fill:#214b50}.chart-donut-caption{font-size:10px;fill:#75888e}.chart-empty{min-height:150px;display:flex;align-items:center;justify-content:center;color:#8a9b9f;font-size:13px;text-align:center}@media(max-width:1150px){.chart-grid{grid-template-columns:1fr}}@media(max-width:600px){.chart-donut-layout{gap:15px}.chart-donut{width:130px;max-width:42%}.chart-row-title{font-size:12px;gap:8px}.chart-row-title strong{font-size:11px}.chart-panel{padding:20px 16px}.chart-total{font-size:10px}.chart-grid{gap:16px}.chart-panel h2{font-size:17px}}
.network-customer-list{max-height:340px;overflow:auto;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:18px;background:#f6f9f9;border:1px solid var(--line);border-radius:8px}.network-customer-list>p{grid-column:1/-1;margin:0}.network-customer-list label{flex-direction:row;align-items:flex-start;font-weight:500;gap:10px;overflow-wrap:anywhere}.network-customer-list input{flex-shrink:0;order:-1}@media(max-width:600px){.network-customer-list{grid-template-columns:1fr}}